New York City

New York City Enforces First-in-Nation ‘Click-to-Cancel’ Rule, Raising the Bar for Subscription Sales

New York City has become the first U.S. city to enforce a broad “click-to-cancel” subscription rule, a move that targets hard-to-exit memberships and recurring billing practices that have long drawn consumer complaints. The policy is expected to pressure digital services, gyms, media companies, and other subscription businesses to make cancellations as simple as sign-ups, while setting a precedent that could influence regulators and lawmakers beyond the city.