Mamdani Moves to Rein In AI Customer Service ‘Doom Loops’ in New York
New York City is moving toward rules that would force companies to give consumers a clearer way out of AI-powered customer service systems that trap callers in repetitive automated exchanges. The proposal, backed by Mayor Zohran Mamdani, reflects growing political scrutiny of chatbot design as regulators weigh whether “doom loops” amount to a consumer protection problem rather than a mere product flaw.
