Finance Ministry Seeks Banks’ Views on AI Loan Collection Tools as Adoption Remains Uneven
India’s finance ministry has asked banks to share details of their use of artificial intelligence in loan collection, signalling a closer review of how lenders are deploying automation and whether customer-protection safeguards are keeping pace. Early indications suggest most banks are using AI to support borrower engagement and repayment reminders, while only a limited number have moved to conversational AI for collections.
